Privacy Policy
This Privacy Policy describes how TCF LLC (“TCF,” “we,” “our,” or “us”) collects, uses, shares, and protects information when you visit our website, submit a form, or communicate with us by phone, email, or text message. By using our website or services, you agree to the practices described in this Policy.
1. Information We Collect
We collect information that you voluntarily provide when you fill out a form, contact us, or otherwise interact with our services, as well as information collected automatically when you use our website.
Information you provide directly
- Identity & contact data: first and last name, company name, email address, mobile phone number, mailing address.
- Business data: information about your company, role, objectives, and any other details shared with us through form submissions, written correspondence, or conversations.
- Communications: messages, emails, voicemails, and texts you send to us.
- Consent records: records of any opt-in or opt-out you submit, including timestamps and the language you agreed to.
Information collected automatically
- Device & usage data: IP address, browser type, device type, operating system, referring URL, pages viewed, and timestamps.
- Cookies & similar technologies: small data files stored on your device (see Section 4).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide the services you request.
- To send you transactional communications (e.g., confirmations, scheduling, support).
- To send you marketing and promotional messages by email or SMS, only if you have opted in.
- To analyze how our website is used so we can improve performance and user experience.
- To detect, prevent, and address fraud, abuse, security, or technical issues.
- To comply with applicable laws, regulations, and lawful requests from authorities.
We do not sell your personal information.
3. SMS / Text Message Opt-In Details
TCF LLC offers SMS / text message communications to individuals who have explicitly opted in by checking the SMS consent box on our website form, replying to a written invitation, or otherwise providing express consent.
- Program description: the TCF LLC SMS program is used to send transactional updates (such as appointment confirmations or follow-ups) and marketing messages (such as program announcements, offers, and reminders).
- Message frequency: message frequency varies based on your interaction with us. You can typically expect up to 8 messages per month.
- Message and data rates: message and data rates may apply based on your mobile carrier plan. TCF LLC is not responsible for any carrier charges you incur.
- Carriers: supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
- How to opt out: reply STOP at any time to any SMS message from us to opt out. You will receive one final confirmation message and will not receive further marketing texts.
- How to get help: reply HELP to any message, email support@tcffunding.pro, or call +1 (800) 555-0199.
- Consent is optional: opting in to SMS is never a condition of any purchase or service.
4. Cookies & Tracking Practices
Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use our pages. We may use:
- Essential cookies required for core site functionality.
- Analytics cookies (such as Google Analytics) that help us measure traffic and usage in aggregate.
- Marketing cookies that help us measure the effectiveness of campaigns.
You can control cookies through your browser settings. Disabling certain cookies may impact how the site works. We honor "Do Not Track" signals where required by applicable law.
5. Data Security & Handling
We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect, including:
- Encryption of data in transit using industry-standard TLS.
- Restricted access to personal data on a need-to-know basis.
- Use of vetted, contracted vendors that meet recognized security standards.
- Routine review of our access controls, retention periods, and security practices.
No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
6. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal information, subject to legal exceptions.
- Opt out of marketing communications by email (unsubscribe link) or SMS (reply STOP).
- Withdraw consent for any processing that relies on your consent.
- Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, email support@tcffunding.pro. We will verify your identity and respond within the timeframe required by applicable law.
7. Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information may be shared with the limited service providers described in Section 8, but mobile opt-in data and consent records are excluded from any sharing for marketing or promotional purposes. Information sharing to subcontractors that support the SMS program (for example, our messaging platform provider) is permitted, but those subcontractors are contractually prohibited from using the information for their own marketing.
8. When We Share Information
We share personal information only in the following limited circumstances:
- Service providers: hosting, CRM, analytics, and messaging vendors that perform services on our behalf under written confidentiality and security obligations.
- Legal obligations: when required by law, subpoena, court order, or to protect the rights, property, or safety of TCF LLC, our customers, or the public.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor the commitments in this Policy.
We do not sell personal information, and we do not share mobile opt-in data with third parties for their marketing.
9. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Consent and opt-out records are retained for the period required by applicable telemarketing and messaging regulations.
10. Children's Privacy
Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent version. Material changes will be communicated through our website or, where appropriate, by email or SMS.
12. Contact Us
If you have questions, comments, or requests about this Privacy Policy, please contact us:
- TCF LLC
- Email: support@tcffunding.pro
- Phone: +1 (800) 555-0199
- Hours: Mon – Fri, 9:00 AM – 6:00 PM EST